Frequently Asked Questions
Got Questions? We've Got Answers.
Heres Everything You Need To Know About How Elevate Your Apparel Works.
General Questions
What is Elevate Your Apparel?
Elevate Your Apparel is your one-stop-shop for custom team gear. We create premium, custom-designed apparel for sports teams, clubs, and organizations – each with its own team store. No minimums, no hassle, and shipped directly to each customer.
Is There A Cost To Set Up A Team Store?
Nope! It's completely free to set up a store with us. We design your gear, build your store, and handle everything behind the scenes.
Who Can Create A Team Store?
Anyone representing a team, club, or organization can create a store, whether you're a coach, parent, player, or fan.
How long does it take to get started?
Stores will be up and running 24-48 hours after your form submission.
Is there a minimum order requirement?
No minimums — ever. Each item is made on demand and shipped directly to the customer.
Products & Customization
What Kind Of Products Do You Offer?
We offer hoodies, tees, jackets, hats, bags, and more, all designed for fans and players to wear with pride.
Can I See A MockUp Before Our Store Goes Live?
Absolutely. Just ask and we’ll send you preview designs for your approval before launch.
Can I Upload My Own Logo?
Yes — we encourage it! Send us your team logo or let us help create one for you.
Can We Request Specific Styles or Brands?
Yes! Let us know if you have a specific garment or brand in mind. We’ll do our best to make it happen.
Do You Offer Embroidery And Printing?
Yes! We offer direct-to-garment (DTG) printing, direct-to-film (DTF) and embroidery options, depending on the product.
What If We Don’t Have A Logo Yet?
No problem. Our design team can create a clean, professional logo or crest that fits your team's vibe.
Orders & Fulfillment
How Do Players and Families Order Gear?
Each team has its own online store. Just share your team’s link, or find it on our site, choose your items, and check out.
Do Items Ship Together or Separately?
Each order is fulfilled individually, so items may arrive in separate packages.
How Do I Track My Order?
You’ll get a tracking number via email as soon as your item ships.
How Are Shipping Costs Calculated?
Shipping rates are calculated at checkout based on your location and items in your order.
Where Are Orders Shipped From?
Orders are printed and shipped by our network of print partners across the U.S. to minimize wait time.
Can We Place Group or Bulk Orders?
Of course. Just let us know what you need and we can coordinate a bulk shipment.
Production & Shipping Timeline
How Long Does It Take To Receive My Order?
Orders typically take 7-10business days to arrive after purchase. Some items may ship faster.
Do You Offer Rush Shipping?
Rush shipping may be available for certain products, reach out and we’ll see what’s possible.
What If My Package Is Delayed Or Lost?
If your order hasn’t arrived within 10 business days, contact us and we’ll help track it down or replace it.
Design Help
What File Types Should We Upload?
High-resolution PNG, SVG, AI, or EPS files are preferred, but we can work with almost anything.
Can You Help Us Design Our Merch?
Yes! Design help is included in every store setup. We'll work with your logo, colors, and vibe to create standout pieces.
Can I Change The Colors or Add Player Names?
It’s completely free to add names and numbers to shirts. We design your gear, build your store, and handle everything behind the scenes. Reach out to us if you require different colors.
Sizing & Fit
What Sizes Are Available?
We offer a wide range of adult and youth sizes, typically S–4XL in adult and YS–YXL in youth depending on the item.
Do You Have A Size Chart?
Yes — check out our full size chart page for detailed measurements.
What If Something Doesn’t Fit?
Since each item is custom made on demand, we can’t offer exchanges. We recommend checking the size charts to find the best fit. But feel free to reach out and we'll do our best to help however we can.
Returns, Exchanges, and Refunds
Can I Return Or Exchange An Item?
Since everything is made to order, we can’t accept general returns or exchanges. But if something is wrong, we’ll make it right.
How Do I Start A Return?
Email our support team with your order number and issue, and we’ll guide you through next steps.
What If I Receive The Wrong Item Or A Damaged Item?
Contact us within 7 days of receivingthe item and we’ll replace it free of charge.
Team Store Promotion
How Do We Let Our Team Know About Our Store?
Once your store is live, we’ll provide you with a custom link, social-ready graphics, a printable flyer and a QR code making it easy to share.
Accounts, Payments, Checkout
What Forms Of Payment Do You Accept?
We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay.
Can I Order Without Creating An Account?
Yes — no account required!
Is My Payment Information Secure?
Absolutely. All transactions are encrypted and processed through secure third-party platforms like Shopify and Stripe.
Customer Service & Support
How Can I Contact Support?
Email us at eyahelp@gmail.com or use the contact form on our site.
Who Do I Contact About An Order Issue?
Reach out through email and Rich and Danielle will personally handle the issue for you.
What Are Your Customer Service Hours?
We typically respond within 24 hours, Monday–Friday from 9 AM to 6 PM EST.
Policies
Do You Have A Privacy Policy?
Yes. You can view our privacy policy on our website. We never share your data.
What Is Your Return Policy?
Each item is made to order, so we don’t accept returns unless the item is misprinted, damaged, or incorrect.
What Is Your Shipping Policy?
We ship directly to each customer. Shipping rates and timelines vary by location and item.
Design Ownership & Usage Rights
Who owns the designs created for our shop?
All designs created by Elevate Your Apparel remain the intellectual property of Elevate Your Apparel unless otherwise agreed upon in writing. This includes apparel designs, logos, mockups, and promotional visuals made for your team or organization.
Can we use the designs outside of Elevate Your Apparel?
If your team wishes to use Elevate Your Apparel-created designs outside of our platform (e.g., printing them elsewhere, using them on other merchandise, or as a team logo), a commercial license must be purchased. We offer fair licensing options depending on the intended use.
What happens if we decide to close our shop?
No problem! If you’d like to close your team store but retain the designs, we’ll offer the option to purchase exclusive rights to them. This means the designs will be yours to use freely and will not be made available to any other team or organization.
Can we pay for exclusive design rights from the start?
Yes! If you know up front that you’d like your team’s designs to remain completely exclusive, we offer an optional buyout license that gives your organization full rights from day one.