Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQs) page! Here you’ll find answers to common questions about ordering custom apparel, shipping, returns, and more. If you have any other questions, feel free to contact us.
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1. How do I place an order for custom team apparel?
To place an order for custom team apparel:
- Browse our collections or use the "Add Your Team" feature to create your own custom team store.
- Select your preferred product (T-shirts, hoodies, caps, etc.).
- Choose your team, size, and color, and add any customizations if available.
- Add the items to your cart and proceed to checkout.
2. Can I personalize my order with a player’s last name or number?
Yes! We offer customization options for many of our products. If available, you’ll see a text field on the product page where you can enter the player’s name, number, or other custom details.
3. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Shopify Payments
4. How long does it take to receive my order?
Our products are made to order, so production times vary based on the item and customization. Generally:
- Production time: 3-5 business days.
- Shipping time: 5-7 business days for standard shipping.
Once your order is shipped, you will receive a tracking number via email.
5. Do you offer international shipping?
We do currently offer international shipping.
6. What is your return/exchange policy?
Since our items are custom-made, we generally do not accept returns or exchanges unless the product arrives damaged or defective. If there’s an issue with your order, please contact us within 7 days of receiving the item, and we’ll work to resolve the issue.
7. Can I cancel or modify my order after placing it?
Because we start producing your order shortly after it’s placed, we may not be able to cancel or modify it once it’s in production. If you need to make changes, please contact us within 24 hours of placing the order, and we’ll do our best to accommodate your request.
8. How do I raise funds for my team using custom apparel?
By adding your team to our storefront, you can raise funds with every sale! A portion of each purchase made through your team’s store goes directly to your team to support your needs. To learn more, visit our Add Your Team page or contact us for details.
9. How do I know if my order has been shipped?
You will receive a confirmation email with tracking information once your order has been shipped. You can use the tracking number provided to monitor your shipment’s progress.
10. How do I contact customer support?
For any questions or concerns, you can reach us via:
- Email: EYAhelp@gmail.com
- Or use the contact form on our Contact Us page.
